Privacy Policy

Privacy Policy

Effective Date: 9/5/2025

Pittsford Home Services (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you, how we use it, and your rights regarding your information.

1. Information We Collect

We may collect the following types of information when you interact with our website, services, or messaging platforms:

  • Personal Information: Name, email address, phone number, mailing address, and any information you voluntarily provide.

  • Usage Data: Information about your interactions with our website, forms, or SMS/MMS messages.

  • Device Data: IP address, browser type, operating system, and related data.

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide requested services, appointments, or estimates.

  • To communicate with you via email, phone, or text message (including A2P messaging).

  • To send appointment reminders, confirmations, service updates, promotions, and customer support communications.

  • To improve our services, website, and customer experience.

  • To comply with legal and regulatory requirements.

3. SMS / A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive SMS or MMS messages from Pittsford Home Services.

  • Message Frequency: Message frequency may vary, including appointment updates, reminders, and promotional offers.

  • Consent: Consent to receive marketing text messages is not a condition of purchase.

  • Opt-Out: You may opt out at any time by replying STOP to any message. After you opt out, we may send one confirmation message to acknowledge your request.

  • Help: For help, reply HELP or contact us at [insert email] or [insert phone number].

  • Carrier Disclaimer: Message and data rates may apply. Message delivery is subject to your mobile carrier’s network. We are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell or rent your personal information. We may share data only in the following cases:

  • With service providers who help us deliver our services (e.g., messaging platforms, hosting providers).

  • When required by law, regulation, or legal process.

  • In connection with a merger, sale, or acquisition of business assets.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no transmission method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Request a copy of the personal data we hold about you.

7. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Pittsford Home Services
Email: [email protected]
Phone: 585-410-6638

We offer over 50 home services, including plumbing repairs, electrical repairs, HVAC services, painting, roofing repair, complete property management and much more. Our transparent pricing and negotiated rates ensure that you get the best value for your money.